Chat live with an international student advisor

We’re here to answer your questions

Got an urgent question? Don’t want to wait for an email reply? If you’re an international applicant, you can chat directly with UBC’s international student advisors about:

  • checking your application status
  • document submission
  • planning your finances for UBC
  • housing options

If your questions require in-depth responses or access to your student records and transcripts, please contact us to email us or arrange an appointment with an advisor.

This live chat tool is for international prospective undergraduate students. Prospective graduate (masters and PhD programs) students should visit the Faculty of Graduate Studies website.

You do not need to register for these chat sessions in advance – log in during the chat hours listed in the table below.

Upcoming chat times

No live chat dates are currently scheduled. Please check back at a later date.

Our events are scheduled in the Pacific Time Zone. If you experience any technical difficulties accessing our live chat – or during our live chat dates and times – please email us at

Important information about your privacy

The personal information you provide is collected pursuant to section 26 of the Freedom of Information and Protection of Privacy Act. This information is collected for recruitment purposes and other related UBC purposes. Your personal information will only be accessible by authorized UBC employees and representatives, or as otherwise permitted by law. The information will be kept on a secure server located in Canada. If you are currently located outside Canada, UBC employees and representatives may also need to store and access your personal information outside Canada for the purposes listed above. You are consenting to receive informational and recruitment-related messages from UBC. You may withdraw your consent at any time by contacting us.