Contact us

We’re here to answer your prospective undergraduate student questions. To ensure we can answer your questions, use one channel to contact us.

Contact form

If you have searched the website and still need help with a more specific inquiry, you can ask a question using our contact form. By using this form, you’ll get an email response from the person who is most knowledgeable to answer your question.

You’ll need to log in to your account to submit your question.

For questions about graduate admissions and applying to UBC as a graduate student, visit the Graduate Students page.

Contact us

By phone

Call us during business hours. We have specific phone numbers depending on the campus you’re interested in and if you’re calling from within or outside of Canada.

Canadian students studying in Canada (Canadian citizens and permanent residents)

Okanagan campus

Tel: 250.807.8521
Toll-free: 1.877.807.8521
Fax: 250.807.8552

All times are listed in the Pacific Time Zone (PT)

Monday 9:00 am – 4:00 pm
Tuesday 9:00 am – 4:00 pm
Wednesday 9:00 am – 4:00 pm
Thursday 9:00 am – 4:00 pm
Friday 9:00 am – 4:00 pm
Saturday Closed
Sunday Closed

Vancouver campus

Tel: 604.822.9836
Toll-free: 1.877.272.1422 (Canada and U.S.)
Fax: 604.822.6943

All times are listed in the Pacific Time Zone (PT)

Monday 9:30 am – 4:00 pm
Tuesday 10:00 am – 4:00 pm
Wednesday 9:30 am – 4:00 pm
Thursday 9:30 am – 4:00 pm
Friday 9:30 am – 4:00 pm
Saturday Closed
Sunday Closed

 

International students, and Canadian students studying outside Canada

Okanagan campus

Tel: 250.807.9447
(leave message for reply)

All times are listed in the Pacific Time Zone (PT)

Monday 8:30 am – 4:00 pm
Tuesday 8:30 am – 4:00 pm
Wednesday 8:30 am – 4:00 pm
Thursday 8:30 am – 4:00 pm
Friday 8:30 am – 4:00 pm
Saturday Closed
Sunday Closed

Vancouver campus

Tel: 604.822.8999
Toll-free: See Vancouver number and hours above.
Fax: 604.822.9888

All times are listed in the Pacific Time Zone (PT)

Monday 9:00 am – 4:00 pm
Tuesday 9:00 am – 4:00 pm
Wednesday 9:00 am – 4:00 pm
Thursday 9:00 am – 4:00 pm
Friday 9:00 am – 4:00 pm
Saturday Closed
Sunday Closed

In person

Drop by and chat with us in person about your questions.

Please log in to the Applicant Service Centre to determine how your documents may be submitted, we do not accept documents dropped off in person, excluding some special circumstances.

Okanagan campus

Welcome Centre, University Centre
222-3272 University Way

All times are listed in the Pacific Time Zone (PT)

Monday 9:00 am – 4:00 pm
Tuesday 9:00 am – 4:00 pm
Wednesday 9:00 am – 4:00 pm
Thursday 9:00 am – 4:00 pm
Friday 9:00 am – 4:00 pm
Saturday Closed
Sunday Closed

Vancouver campus

Welcome Centre, Brock Hall
1200 – 1874 East Mall

All times are listed in the Pacific Time Zone (PT)

Monday 9:00 am – 4:00 pm
Tuesday 10:00 am – 4:00 pm
Wednesday 9:00 am – 4:00 pm
Thursday 9:00 am – 4:00 pm
Friday 9:00 am – 4:00 pm
Saturday 9:30 am – 2:30 pm
Sunday Closed

Social media

Connect with current students and advisors by joining the conversation on our social media channels. Catch the latest trend on TikTok, watch a student takeover on Instagram, and ask a UBC advisor a question on Twitter.

Please do not send private information through social media channels. If private information is required please use one of our other communication channels to contact us.

By mail

UBC encourages the submission of transcripts and documents electronically wherever possible. If you need to mail your undergraduate application transcripts and documents, please mail your document to the Vancouver campus. This includes if your application is for the Okanagan campus.

Our mailing address:

The University of British Columbia
Enrolment Services
2016 – 1874 East Mall
Vancouver, BC
V6T 1Z1
Canada