Contact us

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We’re here to answer your prospective undergraduate student questions, and to help you complete your application to UBC.

 

In person

(office hours)
All prospective undergraduate students (Canadian and international)
Please note that masks will be required for all in-person visits with advisors.

Okanagan campus

Room 222, University Centre
3272 University Way

All times are listed in the Pacific Time Zone (PT)

Monday: 9 a.m. – 4 p.m.

Tuesday: 9 a.m. – 4 p.m.

Wednesday: 9 a.m. – 4 p.m.

Thursday: Closed

Friday: 9 a.m. – 4 p.m.

Saturday: Closed

Sunday: Closed

Vancouver campus

Welcome Centre, Brock Hall
1200 – 1874 East Mall

All times are listed in the Pacific Time Zone (PT)

Monday: 9 a.m. – 4 p.m.

Tuesday: 10 a.m. – 4 p.m.

Wednesday: 9 a.m. – 4 p.m.

Thursday: 9 a.m. – 4 p.m.

Friday: 9 a.m. – 4 p.m.

Saturday: 9:30 a.m. – 2:30 p.m.

Sunday: Closed

By online form

Due to the high volume of questions we receive, you may find your answers to these frequently asked questions more quickly by exploring our website:

If you have searched the website and still need help with a more specific inquiry, you can Ask UBC a question using this form.

On social media

You can connect with current UBC students and admissions advisors by joining the conversation on Facebook or by sending us a message on Twitter.

By mail

For both UBC campuses (Okanagan and Vancouver), please mail your undergraduate application transcripts and documents to:

The University of British Columbia
Enrolment Services
2016 – 1874 East Mall
Vancouver, BC V6T 1Z1
Canada

UBC encourages the submission of transcripts and documents electronically wherever possible.  Please see our submit your documents page for further details.

By phone

(call hours)
Canadian students studying in Canada (Canadian citizens and permanent residents)
As we adapt to the evolving COVID-19 (coronavirus) situation, please contact us using our online form.

Okanagan campus

Tel: 250.807.8521
Toll-free: 1.877.807.8521
Fax: 250.807.8552

All times are listed in the Pacific Time Zone (PT)

Monday 9:00 am – 4:00 pm

Tuesday 9:00 am – 4:00 pm

Wednesday 9:00 am – 4:00 pm

Thursday 9:00 am – 4:00 pm

Friday 9:00 am – 4:00 pm

Saturday Closed

Sunday Closed

Vancouver campus

Tel: 604.822.9836
Toll-free: 1.877.272.1422 (Canada and U.S.)
Fax: 604.822.6943

All times are listed in the Pacific Time Zone (PT)

Monday 9:30 am – 4:00 pm

Tuesday 10:00 am – 4:00 pm

Wednesday 9:30 am – 4:00 pm

Thursday 9:30 am – 4:00 pm

Friday 9:30 am – 4:00 pm

Saturday Closed

Sunday Closed

International students, and Canadian students studying outside Canada
As we adapt to the evolving COVID-19 (coronavirus) situation, please contact us using our online form.

Okanagan campus

Tel: 250.807.9447
(leave message for reply)

All times are listed in the Pacific Time Zone (PT)

Monday 8:30 am – 4:00 pm

Tuesday 8:30 am – 4:00 pm

Wednesday 8:30 am – 4:00 pm

Thursday 8:30 am – 4:00 pm

Friday 8:30 am – 4:00 pm

Saturday Closed

Sunday Closed

Vancouver campus

Tel: 604.822.8999
Toll-free: See Vancouver number and hours above.
Fax: 604.822.9888

All times are listed in the Pacific Time Zone (PT)

Monday 8:30 am – 4:00 pm

Tuesday 8:30 am – 4:00 pm

Wednesday 8:30 am – 4:00 pm

Thursday 8:30 am – 4:00 pm

Friday 8:30 am – 4:00 pm

Saturday Closed

Sunday Closed