Contact us

We’re here to answer your prospective undergraduate student questions, and to help you complete your application to UBC.

Log-in trouble?

If you are trying to apply to UBC and are having difficulty logging in to the UBC Future Student Portal, here’s what you can do. First, check your browser settings to make sure pop-ups are enabled and your cache is cleared. Second, contact us using the Ask UBC web form. Please do not create any new accounts while you wait – we’ll be able to help you faster if you have just one. Instead, start thinking about your Personal Profile.

By mail

For both UBC campuses (Okanagan and Vancouver), please mail your undergraduate application transcripts and documents to:

The University of British Columbia
Enrolment Services
2016 – 1874 East Mall
Vancouver, BC V6T 1Z1
Canada

In person

(office hours)
All prospective undergraduate students (Canadian and international)

Okanagan campus

Room 222, University Centre
3272 University Way

 

Monday 9:00 am – 4:00 pm

Tuesday 9:00 am – 4:00 pm

Wednesday 9:00 am – 4:00 pm

Thursday 9:00 am – 4:00 pm

Friday 9:00 am – 4:00 pm

Saturday Closed

Sunday Closed

Vancouver campus

Welcome Centre, Brock Hall
1200 – 1874 East Mall

 

Monday 9:00 am – 4:00 pm

Tuesday 9:00 am – 4:00 pm

Wednesday 9:00 am – 4:00 pm

Thursday 9:00 am – 4:00 pm

Friday 9:00 am – 4:00 pm

Saturday 9:30 am – 2:30 pm

Sunday Closed

By phone

(call hours)
Canadian students studying in Canada
(Canadian citizens and permanent residents)

Okanagan campus

Tel: 250.807.8521
Toll-free: 1.877.807.8521
Fax: 250.807.8552

 

Monday 9:00 am – 4:00 pm

Tuesday 9:00 am – 4:00 pm

Wednesday 9:00 am – 4:00 pm

Thursday 9:00 am – 4:00 pm

Friday 9:00 am – 4:00 pm

Saturday Closed

Sunday Closed

Vancouver campus

Tel: 604.822.9836
Toll-free: 1.877.272.1422 (Canada and U.S.)
Fax: 604.822.6943

 

Monday 9:30 am – 4:00 pm

Tuesday 10:00 am – 4:00 pm

Wednesday 9:30 am – 4:00 pm

Thursday 9:30 am – 4:00 pm

Friday 9:30 am – 4:00 pm

Saturday Closed

Sunday Closed

International students, and Canadian students studying outside Canada

Okanagan campus

Tel: 250.807.9447
(leave message for reply)

 

Monday 8:30 am – 4:00 pm

Tuesday 8:30 am – 4:00 pm

Wednesday 8:30 am – 4:00 pm

Thursday 8:30 am – 4:00 pm

Friday 8:30 am – 4:00 pm

Saturday Closed

Sunday Closed

Vancouver campus

Tel: 604.822.8999
Toll-free: See Vancouver number and hours above.
Fax: 604.822.9888

 

Monday 8:30 am – 4:00 pm

Tuesday 8:30 am – 4:00 pm

Wednesday 8:30 am – 4:00 pm

Thursday 8:30 am – 4:00 pm

Friday 8:30 am – 4:00 pm

Saturday Closed

Sunday Closed

On social media

You can connect with current UBC students and admissions advisors by joining the conversation on Facebook or by sending us a message on Twitter.