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Jump Start Vancouver’s frequently asked questions

Eligibility 

Can I participate in the Jump Start program? 

The Jump Start program is designed for students who are transitioning directly from high school to university. You are eligible to participate if you meet any of the following criteria: 

  • You are entering UBC directly from high school or CEGEP 
  • You have taken a gap year of up to two years after high school 
  • You have completed no more than 4 months of post-secondary study (e.g., UBC Summer Session courses) 

If you have any questions about eligibility or if you have issues with registration, please email us at orientations.jumpstart@ubc.ca  

Residence stream

Can I register for Jump Start before I get my Winter Session housing offer?

Yes, you can register for Jump Start before you receive and accept your housing offer from SHCS. The fee for meals and housing during Jump Start is $265 CAD (+ tax). This amount must be paid when accepting your Winter Session housing offer.

Indigenous students 

I am an Indigenous student, what do I need to know about registering for Jump Start? 

If you are an Indigenous student and have self-identified in UBC’s Workday system, the Jump Start program fee of $75 (+ tax) will be waived. 

International students

I’m waiting for an update on the status of my Visa application. Can I register for Jump Start?

Yes, you can still register for Jump Start, whilst you wait on the status of you visa application.

Paying for Jump Start housing and meals

I registered for Jump Start and paid the $75 CAD (+ tax) program fee. How do I pay for my Jump Start housing + meals fee of $265 CAD (+ tax)?

Since you’ve accepted your housing offer, you should be able to pay the housing portion ($265 CAD + tax) of the Jump Start fee by logging in via the original registration link here. You will then be prompted to pay your remaining Jump Start fee.

If you have any issues with making payments, please email us at orientations.jumpstart@ubc.ca

Transfer students 

Can transfer students participate in the Jump Start program? 

The Jump Start program is designed specifically for students transitioning directly from high school to university academics. As a result, registration for Jump Start is not open to transfer students. 

Transfer student’s orientation to UBC happens during Imagine UBC on Tuesday Sep 2. This will be an opportunity for you to familiarize yourself with the campus and meet other transfer students.  You will receive information about Imagine UBC closer to the event. 

Options for financial support 

Are there any financial support options for me? 

If cost is a barrier to participating in Jump Start, financial support is available. Your Enrolment Services Advisor (ESA) can help you explore payment plans, fee deferrals, or full fee waivers based on your situation. Reach out to discuss your options and get support. 

Program schedules 

How long does Jump Start run each day? 

For students living in residence, typically, the days start around 9:00am and the main programming ends around 4:30pm. Following that, there are various social programs available for students to choose from until approximately 7:00pm to 9:00pm. The schedule includes meal breaks and other breaks throughout the day. 

For students commuting to campus, typically the days start around 9:00am and end around 4:00pm. There are optional social activities that end by 5:00pm.  

Event attendance 

Is it okay if I miss an event during Jump Start? 

We understand that you may be busy, and it is completely okay if you miss an event during Jump Start. However, we highly recommend attending as many events as possible to fully benefit from the program and make the most of your Jump Start experience! Make sure to tell your orientation leaders if you cannot attend any event. 

Residence stream 

Move-in date 

When is the move-in date? Do I need to apply for an early move-in? 

The move-in date for Jump Start students in residence is Tuesday, August 26th. You just need to pay the Jump Start housing fee of $265 (+tax), there’s no additional application for early move-in. It is important to note that students cannot move into UBC housing before August 26th. 

Late arrival 

What should I do if I am unable to move into residence on August 26th as a Jump Start residence student? 

For Move-in Day, you will need to reserve a move-in time slot. The available time slots will be between 9am and 3pm. Details on how to reserve your check-in time will be sent to you in August. If you arrive after 3pm, you can still move in by checking in at your residence area front desk upon arrival.

We strongly recommend residence students to arrive no later than the evening of Tuesday, August 26th, so that you have enough time to connect with your group and participate in the program. However, we understand that there may be situations where this is not possible. If you are unable to arrive on the specified move-in date, you will still be able to check in at a later date. Simply go to your residence area front desk to check in upon your arrival and they will assist you with checking into your residence room. You will receive your welcome pack, including your UBC card, during the check-in process. 

Please note that the front desks are closed from 11:00pm until 7:00am, so it is not possible to check in during these hours. 

The additional Jump Start housing and meals fee of $265 (+tax) for residence students remains the same, even if you are moving in late. 

Housing after Jump Start 

Will I be able to live in the same room after Jump Start? 

Yes, the room you are assigned during Jump Start is the same for the rest of the year. This means that you can continue to live there in the time between Jump Start and when classes begin (August 30 – September 2). The Jump Start fee will cover your meals and accommodation for the time in between when Jump Start ends and when the non-Jump Start students move in. 

Commuter stream 

Which stream am I part of if I live at University Village or Wesbrook Village? 

If you live in University Village or Wesbrook Village you are considered a commuter student. You are therefore eligible to be part of the Collegia program and would be in the commuter stream for Jump Start. 

Cancelling my Jump Start registration

What if I want to cancel my registration and receive a refund?

If you would like to cancel your Jump Start registration and request a refund for any reason (including delays due to visa processing), please fill in the survey here by Sunday August 24th. Completing this survey will result in a request for a refund. Approved refunds will be processed and issued in September.